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Privacy policy

Luna Company pays special attention to protecting your privacy. We strive to ensure transparency and security regarding any information you provide to us when using our website https://lunaskaistum.lv (hereinafter — “Site”), its services, programs, and related services.
Use of the site’s services means the User’s unconditional consent to this Policy; if the User disagrees, they must refrain from using the services.

1. General Provisions

1.1. In this Policy, the term “User’s personal information” refers to the following aspects:

1.1.1. Personal information that the User provides about themselves independently when filling out and submitting application forms, subscribing to updates, or using the Services. This information includes the User’s personal data. Some information necessary for providing the Services is marked in a special way. At the same time, the User is entitled to provide other information at their discretion.

1.1.2. Data automatically transmitted to the site’s services during their use through software installed on the User’s device. This data includes IP address, cookie files information, User’s browser details (or other program used to access services), technical characteristics of hardware and software used by the User, as well as date and time of access to services, addresses of requested pages, and similar information.

1.1.3. Other information about the User, the processing of which is provided for in the Site Usage Agreement.

1.1.4. This Privacy Policy applies exclusively to the site. The Company does not control and is not responsible for third-party sites that the User may access via links available on the site.

2. Purposes of Processing Users’ Personal Information

We use the collected information for the following purposes:

  • Providing you with the requested services and feedback.
  • Personalizing your experience using our site and services.
  • Improving the quality of our services and developing new products and services.
  • Providing you with information about our products, promotions, and events.

We do not sell, exchange, or transfer your personal information to third parties without your consent, except in cases provided for by law.

3. Main Rights and Obligations of the Operator

3.1. The Operator has the right:

— to receive from the personal data subject reliable information and/or documents containing personal data;

— in case of withdrawal by the personal data subject of consent to the processing of personal data, as well as upon receipt of a request to terminate the processing of personal data, the Operator has the right to continue processing personal data without the consent of the personal data subject if there are grounds specified in the Personal Data Law;

— to independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations provided for by the Personal Data Law and regulatory legal acts adopted in accordance with it, unless otherwise provided by the Personal Data Law or other federal laws.

3.2. The Operator is obliged:

— to provide the personal data subject, upon request, with information regarding the processing of their personal data;

— to organize the processing of personal data in the manner established by the current legislation of the country;

— to respond to requests and inquiries from personal data subjects and their legal representatives in accordance with the requirements of the Personal Data Law;

— to report to the authorized body for the protection of personal data subjects’ rights, upon request of this body, the necessary information within 10 days from the date of receipt of such request;

— to publish or otherwise ensure unrestricted access to this Policy regarding the processing of personal data;

— to take legal, organizational, and technical measures to protect personal data from unlawful or accidental access to them, destruction, alteration, blocking, copying, provision, dissemination of personal data, as well as from other unlawful actions in relation to personal data;

— to cease the transfer (dissemination, provision, access) of personal data, cease processing, and destroy personal data in the manner and cases provided for by the Personal Data Law;

— to fulfill other obligations provided for by the Personal Data Law.

4. Principles of Personal Data Processing

4.1. Processing of personal data is carried out on a legal basis.

4.2. Only personal data that meets the purposes of their processing is subject to processing.

4.3. The content and volume of processed personal data correspond to the stated purposes of processing. Excessiveness of processed personal data in relation to the stated purposes of their processing is not allowed.

4.4. When processing personal data, the accuracy of personal data, their sufficiency, and, where necessary, relevance to the purposes of personal data processing are ensured. The Operator takes necessary measures and/or ensures their adoption to delete or clarify incomplete or inaccurate data.

4.5. Storage of personal data is carried out in a form that allows identifying the personal data subject, no longer than required by the purposes of personal data processing, unless the storage period of personal data is established by federal law, contract, of which, beneficiary or guarantor is the personal data subject.

4.6. Processed personal data is destroyed or depersonalized upon achievement of the processing purposes or in case of loss of necessity to achieve these purposes, unless otherwise provided by federal law.

5. Procedure for Collection, Storage, Transfer and Other Processing of Personal Data

5.1. The Operator ensures the security of personal data and takes all possible measures to prevent access to personal data by unauthorized persons.

5.2. The User’s personal data will never be transferred to third parties under any circumstances, except in cases related to the execution of current legislation or if the personal data subject has given consent to the Operator to transfer data to a third party to fulfill obligations under a civil law contract.

5.3. In case inaccuracies in personal data are detected, the User may update them independently by sending a notification to the Operator at the Operator’s email address with the note “Personal Data Update”.

5.4. The User may at any time withdraw their consent to the processing of personal data by sending a notification to the Operator via email to the Operator’s email address with the note “Withdrawal of Consent to Personal Data Processing”.

5.5. The condition for termination of personal data processing may be the achievement of the purposes of personal data processing, expiration of the personal data subject’s consent, withdrawal of consent by the personal data subject or a request to terminate personal data processing, as well as detection of unlawful personal data processing.

6. List of Actions Performed by the Operator with the Obtained Personal Data

6.1. The Operator carries out collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (dissemination, provision, access), depersonalization, blocking, deletion, and destruction of personal data.

7. Confidentiality of Personal Data

The Operator and other persons who have access to personal data are obliged not to disclose to third parties and not to disseminate personal data without the consent of the personal data subject, unless otherwise provided by federal law.

The User may obtain any clarifications on issues of interest regarding the processing of their personal data by contacting the Operator via email.

This document will reflect any changes to the Operator’s personal data processing policy. The Policy is valid indefinitely until replaced by a new version.

The current version of the Policy is publicly available at LINK.