Purchase and Return Conditions

1. General Provisions

1.1. Online store lunaskaistum.lv, MB ”AKO GROUP” Įm. k. 305975589, Vilnius, tel.: +37062222585. The rules of the online store (hereinafter — the Store) (hereinafter — the Rules) apply to the Customer when placing an order in the barzdyla.lt store.

1.2. Lunaskaistum.lv has the right to amend the Store Rules. The Rules apply to all Customers placing orders in this Store.

1.3. Before placing an order, the Customer must familiarize themselves with the Store Rules. In all cases, the Customer is deemed to have read and accepted the Rules when they finally place the order.

1.4. The Store is not responsible for damages (material or moral) arising in cases where problems occurred because the Customer did not take into account the information contained in the Rules, which is publicly available on this page.

2. Privacy Policy

2.1. To order goods in the Store, the Customer must register by entering all the information specified in the registration form. All marked mandatory fields are necessary for the correct processing of the order. The Store confirms that the fact of registration does not mean that the Customer will receive informational messages, except for those necessary for ordering and delivering the goods. If the Customer wishes to receive informational messages from the Store, they are given the option to choose to receive such messages.

2.2. When ordering goods, the Customer must provide the following personal data necessary for delivering the goods: name; surname; address to which the goods will be delivered; phone number; other data necessary for delivery. The Store confirms that such data will be used only for the purposes of ordering and delivering goods. The Store undertakes not to disclose such information to third parties, except for the Store’s partners who carry out delivery of goods or other services related to the placement or fulfillment of the Customer’s order. Any other exceptions to the disclosure of the Customer’s personal data to third parties are in all cases agreed with the Customer. In all other cases, the Customer’s personal data may be disclosed to third parties only in cases provided for by the legal acts of the Republic of Lithuania.

2.3. When registering in the Store and ordering goods, the Customer undertakes to keep their login data secure and not disclose it to third parties. At the same time, the Customer confirms that they have reached the age of majority and have the right to order goods in the Store. In the event of the Customer disclosing their login data, the Store is released from any liability related to this.

2.4. By familiarizing themselves with the Rules, the Customer confirms that they are notified that cookies (files sent from the internet server) will be placed on their computer when viewing the Store.

2.5. The Store confirms that it strives to use the most advanced technologies to protect Customers’ personal data.

3. Order Procedure and Conditions

3.1. The Buyer, visiting the Store’s website, selects the product they like. Based on their selection, a shopping cart is formed.

3.2. After creating the shopping cart, the Buyer (if not yet registered and logged into the system) must enter the data necessary for delivering the selected product: their name, surname, address to which the product will be delivered, phone number, and additional information that may be relevant for delivering the ordered products. The Store confirms that the data provided by the Customer will be used exclusively for the purposes of selling and delivering goods, without violating the personal data protection requirements provided for by the legal acts of the Republic of Lithuania.

3.3. Next, the Customer must select one of the payment methods available in the Store. At the same time, the delivery method and product price can be selected.

3.4. At the final stage, all data provided by the Customer is compiled, after which the Customer must confirm that the provided data is correct and corresponds to their wishes. The Customer has the opportunity to correct errors, if any, before submitting the order. If the Customer has not familiarized themselves with the Store Rules before selecting the product, they must do so before confirming their order and the data specified in it; otherwise, the Customer will be considered familiarized with the Rules.

3.5. After the Buyer confirms the order, the Store receives all information about it. The order is considered placed from the moment it is received by the Store. In this case, it is considered that a contract has been concluded between the Customer and the Store. However, such an agreement is considered to have entered into force only from the moment the Store receives confirmation from the Customer of the selected payment method for the product.

3.6. After the Customer places the order, the Store’s system automatically sends the Customer an email containing the ordered product and the data provided by the Customer.

3.7. After receiving notification that the Customer has made payment for the placed order, the Store undertakes to fulfill the order.

3.8. The order placed by the Customer is stored in the Store’s database in accordance with the legislation of the Republic of Lithuania, complying with the requirements of current legal acts regarding the storage periods for such data.

3.9. In all cases, it is considered that the Customer, by placing an order, has familiarized themselves with and unconditionally agrees with all Store Rules, as well as all other conditions specified in the order.

3.10. The contract is concluded and executed in Lithuanian.

4. Warranty and Product Prices

4.1. The characteristics of each product in the Store are indicated in general for each product.

4.2. The Store indicates, and the Customer confirms that they are aware that the color, shape, or other product parameters indicated in the Store may not correspond to the actual size, shape, and color of the product due to the characteristics of the monitor used.

4.3. The Customer agrees that by placing an order electronically in the Store, they undertake to pay the price of the product indicated in the order.

4.4. Prices in the Store and in the order are indicated in euros.

4.5. The Store sells goods corresponding to the conditions specified in the order. In cases where the goods delivered to the Customer do not meet the order requirements, the Customer undertakes to immediately notify the Store in writing by the email address, mail, or phone indicated by the Store, and the latter undertakes to take all measures to eliminate the existing defects if such defects arose through the fault of the Store or third parties acting on its behalf. If the Store does not eliminate the defects within a reasonable period agreed with the Buyer, the Buyer has the right to protect their rights in the manner provided by the Civil Code of the Republic of Lithuania.

4.6. Store obligations regarding the goods:
— The Store undertakes to supply the goods corresponding to the information specified for each product.
— The Store undertakes to provide the Buyer with the quantity of goods specified in the order. The Store is not responsible in cases where the quantity of goods supplied is incorrectly indicated due to the Customer incorrectly specifying data in the order sent to the Store.
— In all cases, the Store provides the Customer with an assortment of goods corresponding to the criteria specified in the Order.
— Information about delivery times is posted by the store on the “Product Delivery” page, so the Buyer should pay attention to the delivery times before placing an order.
— The Store undertakes to provide all information regarding the goods and their delivery, and to contact the Customer if, for reasons beyond the Store’s control, the order cannot be fulfilled properly.
— Goods are supplied in packaging corresponding to their nature, for the purpose of ensuring the suitability of the goods for their intended use.

5. Product Return

5.1. When purchasing at lunaskaistum.lv store, each buyer and purchased product of proper quality is provided with a 14-day return guarantee from the date of receipt of the goods.

5.2. To return a product of proper quality:
— You need to contact us by email info@lunaskaistum.lv
— Without prior notification and agreement on return, the product is not accepted back. Explain the reason and attach proof of purchase.
— The product must be unused, with attached labels, in original packaging, undamaged, and in its original condition.

5.3. Each product is covered by the supplier’s warranty for manufacturing defects and other defects not related to normal use of the product and environmental impact. The warranty period for each product can be found in the product description.

5.4. To return a product of improper quality, follow the actions listed above.

5.5. The Store undertakes to provide the consumer with a reasoned written response no later than 10 days from the date of receipt of the consumer’s request.

6. Payment Procedure and Conditions

6.1. The Customer pays for the goods ordered in the Store using the specified method: through their internet bank.

6.2. If the customer has chosen one of the online payment methods, they undertake to pay for the ordered goods immediately, otherwise they lose the right to make claims regarding violation of delivery deadlines from the moment the parcel is formed. Shipment of goods under the Customer’s order begins only after the Store receives payment for the goods.

7. Product Delivery

7.1. The Store undertakes to post information about delivery conditions on the “Product Delivery” information page. In case of delivery problems, the Store undertakes to contact the Customer and find the best solution.

7.2. The Customer undertakes to comply with the specified delivery deadlines and contact the Store only after 24 hours from the end of the delivery period.

7.3. When ordering a product, the buyer undertakes to specify the delivery location and the person to whom the product will be delivered.

7.4. The Buyer undertakes to accept the goods personally. In case the Customer cannot accept the goods personally, and the goods are delivered to the specified address and based on other data provided by the Customer, the Customer has no right to make claims to the Store regarding delivery of goods to the wrong person.

7.5. The Customer who chooses self-pickup at the company’s office when placing an order must provide an identity document and a copy of the order. The Store, in turn, undertakes to notify the Buyer when the goods will be ready.

7.6. Delivery of goods ordered in the Store is carried out by the following methods:

• Omniva parcel machines, courier.
• LP express parcel machines (Updrop, Unisend), courier.
• DPD parcel machines, courier.

7.7. After selecting the Omniva, LP express, DPD parcel machine service, you will have the opportunity to choose the most suitable or nearest Omniva, LP express, DPD parcel machine from the list. How to use a parcel machine can be read on the websites of companies providing parcel machine services.

7.8. In cases where upon receipt of the goods the Customer notices that the parcel does not contain the proper goods, the Customer must immediately inform the Store about this.

8. Other Provisions

8.1. All notifications to the Store must be sent by email to info@lunaskaistum.lv or by phone: +3706 2222585.

8.2. The contract is concluded, executed, and all communication between the Customer and the Store takes place in the state language.